Shipping and Return Policy
Shipping Policy
At Inaara, we strive to provide our customers with a seamless shopping experience, including reliable and timely shipping. Please read our shipping policy for details on shipping methods, costs, and delivery times.
Shipping Methods and Costs
We offer the following shipping options:
Standard Shipping: Typically delivered within 5-7 business days. Shipping costs are calculated at checkout based on the destination and weight of your order.
Express Shipping: Typically delivered within 2-3 business days. Additional charges apply and are calculated at checkout.
Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an email confirmation once your order has been shipped, along with a tracking number to monitor your shipment.
Delivery Times
- Delivery times may vary depending on your location and the shipping method chosen.
- Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays.
International Shipping
- We currently ship to select international locations. International shipping costs and delivery times will be calculated at checkout based on the destination.
- Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Return Policy
We want you to be completely satisfied with your purchase from Inaara. If you are not happy with your order, please review our return policy for details on how to return your item(s).
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Items must be in their original condition, unworn, and with all original tags and packaging intact.
- Customized or personalized items are not eligible for returns unless there is a defect or error in the customization.
Return Process
1. Initiate a Return: Contact our customer service team at [sales@inaara.com](mailto:sales@inaara.com) to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Return Authorization: Our customer service team will provide you with a return authorization and instructions for returning your item(s).
3. Ship the Item(s): Pack the item(s) securely in the original packaging and include the return authorization. Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe return of your item(s).
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days.
- Please note that original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Exchanges
- If you wish to exchange an item for a different size or style, please initiate a return for the original item and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer service team immediately at [sales@inaara.com](mailto:sales@inaara.com) with your order number and a description of the issue. We will arrange for a replacement or refund.
Thank you for shopping with Inaara.